Privacy policy

Who is responsible for your information

The data controller for Reel Bungalow is reelbungalow.com, hello@reelbungalow.com. In this policy, "we" and "us" mean reelbungalow.com. If you have any question about privacy, or want to use any of your rights, write to hello@reelbungalow.com. That address also reaches the person accountable for our compliance with privacy law.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, other Canadian privacy laws.

No accounts, no sign-up

You can use every part of Reel Bungalow without creating an account or telling us your name, email address, date of birth or anything else. We don't run sign-up forms, newsletters or competitions, and we don't ask for payment details because there is nothing to pay for.

Information kept on your device

The games save a few values in your browser's local storage, so that your balance and settings are still there the next time you visit. These include:

• your Cabin Coins balance and the last stake you chose in each game;
• whether you have confirmed that you are 19 or over;
• your reality-check interval and any break you have chosen;
• for the current browser session only, how long you have been playing and whether you said you were under age.

These values stay on your device. They are never sent to us, and we cannot see them. The "Forget my settings" button on the responsible play page removes your balance, age confirmation and reminder setting (a break you've started stays until it ends), and clearing this site's data in your browser removes everything. The cookie policy lists them in more detail.

Hosting and security logs

Reel Bungalow is delivered through Cloudflare, which acts as our hosting and security provider. Like any web server, it processes technical information when your browser requests a page: your IP address, the date and time, the page requested, your browser's user agent, and similar request details. This is needed to deliver the site, protect it from abuse and attacks, and fix faults. These logs are kept for a short period, generally no more than a few days unless they are needed to investigate a security incident, and are not used to build a profile of you.

Emails you send us

If you write to us, we receive your email address, your message and anything you choose to include. We use this only to read and answer your message and to keep a record of the conversation. We keep correspondence for up to two years after it ends, unless a longer period is needed to deal with a complaint or a legal matter.

Google measurement tags, only if switched on

By default, Reel Bungalow does not use analytics or advertising cookies. The operator may choose to enable Google measurement tags (such as Google Analytics or Google Ads conversion measurement) to understand how visitors find the site. If that happens:

• a banner will ask for your consent first, and no Google cookies are set unless you press Accept;
• if you accept, Google may receive information such as pages viewed, the time of the visit, approximate location derived from your IP address, device and browser details, and the fact that a game was started;
• you can change your mind at any time by clearing this site's data, which brings the banner back.

Google processes this information under its own terms and policies, described at policies.google.com. The cookies involved are listed on our cookie page.

Why we handle information

We handle hosting logs because they are necessary to provide a secure website you have asked to visit. We handle emails because you chose to write to us and expect an answer. Google measurement, if enabled, relies on your express consent through the banner, and you can withdraw your consent at any time. We do not sell personal information, and we do not use it for automated decisions that affect you.

Who receives it

We share information only with service providers who help us run the site, under agreements that require them to protect it: our hosting and security provider Cloudflare, our email provider, and Google if measurement tags have been enabled and you have consented. We may also disclose information where the law requires it, or to protect the site and its visitors from fraud or abuse.

Information stored outside Canada

Some of our service providers, including Cloudflare and Google, may process information in the United States and other countries. Information held outside Canada is subject to the laws of those countries and may be accessible to their authorities. We choose providers that offer appropriate safeguards for the information they handle.

How long we keep it

Hosting logs are kept for a short period as described above. Emails are kept for up to two years after a conversation ends. Information in your browser stays there until you remove it. If Google measurement is enabled, Google keeps data for the period set in its own settings, which we keep to the shortest practical option.

Your rights

Under PIPEDA you can ask us what personal information we hold about you, ask how it has been used and shared, and ask us to correct anything that is inaccurate. You can also withdraw consent you have given, subject to legal limits. Because we hold so little, most requests can be answered quickly. Write to hello@reelbungalow.com and we will reply within 30 days.

If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada.

A note for Quebec

This English-language site is not directed at residents of Quebec. If you do live in Quebec, Law 25 (the Act respecting the protection of personal information in the private sector, as amended) gives you similar rights, including access and correction, and you may contact the Commission d'accès à l'information du Québec.

Children

Reel Bungalow is for adults aged 19 and over. It is not meant for children, and we do not knowingly collect personal information from anyone under 19. If you believe a young person has sent us information, please let us know and we'll delete it.

Security

The site is served only over encrypted connections, and we limit who can access our email and hosting accounts. No system is perfectly secure, but we keep the information we hold to a minimum, which is the best protection of all.

Changes to this policy

We'll update this policy if the way we handle information changes, for example if measurement tags are enabled. The date at the top shows the latest version. Significant changes will be made clear on this page.