Terms of use

1. Who we are

Reel Bungalow (the "site") is operated by reelbungalow.com, hello@reelbungalow.com ("we", "us" or "our"). You can contact us at any time at hello@reelbungalow.com.

Reel Bungalow is a free-to-play social casino. It offers casino-style games for entertainment only. It is not a gambling service, and we are not a gambling operator.

2. Accepting these terms

By opening a game or otherwise using the site, you agree to these terms and to our privacy policy and cookie policy. If you don't agree, please don't use the site. These terms are the whole agreement between you and us about Reel Bungalow.

3. Who may use Reel Bungalow

You must be at least 19 years old to play. The age of majority is 18 in Alberta, Manitoba and Quebec, but we ask every player to be 19 or over so that one rule applies across the site. The games ask you to confirm your age the first time you play on a device, and by confirming you tell us that you meet this requirement.

Reel Bungalow is intended for people in Canada. This English-language site is not directed at residents of Quebec. You are responsible for making sure that using a free social casino is permitted where you are.

If we have reason to believe that someone under 19 is using the site, we may ask them to stop, and the games will stay closed for that visit if a player tells us they are under age.

4. Free-to-play entertainment

Every game at Reel Bungalow is free. You never pay to play, and you can't stake anything that has value. Reel Bungalow does not offer real-money gambling or the chance to win real money or prizes, and nothing you do on the site creates any right to money, goods, services or anything else of value.

Success in our games does not mean you would succeed at real-money gambling, which works differently and carries real financial risk.

5. Cabin Coins

The games use a virtual currency called Cabin Coins. The following rules apply to them:

• Cabin Coins are free. Each device starts with 5,000, and you can refill your balance to 5,000 at no cost whenever it falls below that.
• Cabin Coins have no monetary value and are not your property. They are a feature of the games, licensed to you for personal entertainment.
• Cabin Coins cannot be bought, sold, traded, transferred, exchanged, cashed out or withdrawn, and they cannot be converted into money, goods, services or prizes of any kind.
• Your balance is stored in your own browser. It may be lost or reset if you clear your browser data, change device, or use the reset tools, and we may reset balances when we update the games. No compensation is owed for any lost or reset balance, because Cabin Coins have no value to begin with.

6. No in-app purchases

There are no in-app purchases on Reel Bungalow. We do not sell Cabin Coins, extra features, items or anything else, and we will never ask you for payment details. If anyone claims to sell Cabin Coins or "upgrades" for this site, it is not us, and we'd be grateful if you'd let us know.

7. How results are produced

Game outcomes are simulated for entertainment by a random number generator that runs in your browser. Each spin, hand, card and draw is independent of the ones before it. The rules and paytables for each game are shown under the game and on its page. We may adjust the presentation of the games, but we do not change outcomes to influence how long you play.

If a game shows an obvious error, such as a display glitch or a result that doesn't match the published rules, the published rules apply and we may correct the balance shown. Since balances have no value, a correction has no financial effect.

8. Playing responsibly

We provide tools on the responsible play page to set reality-check reminders, take a break from all games for a chosen period, reset your balance and remove your settings from your device. We encourage you to use them, and to seek support from the organizations listed there if play stops feeling like a pastime.

9. Acceptable use

Please use Reel Bungalow the way you'd treat a neighbour's cottage. In particular, you agree not to:

• use the site if you are under 19, or help someone under 19 to use it;
• use the site for any unlawful purpose, or to offer or advertise gambling or any paid service;
• attempt to buy, sell or transfer Cabin Coins, or claim they have value;
• copy, scrape, frame or reproduce the site or its games for any commercial purpose;
• interfere with the site, its security or its hosting, or try to access systems you are not authorized to access;
• introduce malicious code, or use automated tools to play the games or load the site at an unreasonable rate.

10. Intellectual property

The name Reel Bungalow, the logo, the game designs, illustrations, symbols, text and code are owned by us or used under licence. You may view and play the site for your own personal, non-commercial entertainment. Nothing in these terms gives you any other right to use our content. Photographs on the site are used under the licences of their creators.

11. Availability and changes to the games

We aim to keep Reel Bungalow open and working, but we don't promise that it will always be available, uninterrupted or free of errors. We may change, pause or retire any game or feature, or close the site, at any time. Because the service is free and nothing on it has monetary value, such changes do not give rise to any claim.

12. Links to other sites

We link only to support organizations and regulators, such as the services on our responsible play page. We are not responsible for the content of those sites, and a link is not an endorsement of anything beyond the help they offer.

13. Liability

The site is provided free of charge and "as is". To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, for any loss of data or of Cabin Coins, or for any loss arising from events outside our reasonable control. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, and nothing affects any rights you have under consumer protection laws that apply to you.

14. Changes to these terms

We may update these terms from time to time, for example when we add a game or when the law changes. The date at the top of this page shows when they last changed. If you keep using the site after a change, the updated terms apply. Significant changes will be explained on this page.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute about them will be heard by the courts of Ontario, unless the consumer protection laws of your own province give you the right to bring proceedings where you live.

16. Contact

Questions about these terms can be sent to hello@reelbungalow.com or by post to reelbungalow.com, hello@reelbungalow.com. We usually reply within a few working days.